Privacy Policy for Verity Vault
Verity Vault is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information collected through our online platform and in connection with the financial services we provide, including pension consultation, retirement planning advice, investment management for pension funds, pension scheme administration, at-retirement income solutions, estate planning with pension considerations, inheritance tax planning, and financial education workshops.
Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Information You Provide: This includes information you provide when you enquire about or use our services, such as your name, address, date of birth, contact details (phone number, email), National Insurance number, financial details (income, assets, liabilities, bank details), employment information, and details about your pension schemes and investments. This may also include sensitive personal data such as health information (where relevant for insurance or annuity purposes) or marital status.
- Information from Third Parties: We may receive information about you from third parties, such as pension providers, investment companies, or publicly accessible sources, where relevant to the services we provide or with your consent.
- Automatically Collected Information: When you visit our site, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and information about your interaction with our online platform. This is primarily for analytics and to improve the user experience.
How We Use Your Information
We use the information we collect for various purposes, primarily based on the legal bases of contractual necessity, legitimate interests, legal obligation, or your consent:
- Service Provision: To provide pension consultation, retirement planning advice, investment management, pension scheme administration, at-retirement income solutions, estate planning, and financial education workshops. This includes preparing financial plans, managing investments, and communicating with you about your accounts.
- Customer Support: To respond to your enquiries, provide support, and resolve any issues.
- Legal and Regulatory Compliance: To comply with legal and regulatory obligations, such as anti-money laundering (AML) regulations, financial reporting, and compliance with industry standards.
- Internal Operations: For internal administrative purposes, data analysis, research, and improving our services and online platform.
- Marketing and Communication: With your consent, to send you updates, newsletters, or information about services that may be of interest to you. You can opt-out of marketing communications at any time.
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party companies that perform services on our behalf, such as IT support, document management, custodial services, and analytics providers. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Financial Institutions and Regulators: As required by law or to facilitate transactions, we may share information with banks, investment firms, pension providers, and regulatory authorities.
- Legal Requirements: If required by law, court order, or governmental regulation, or if we believe such action is necessary to protect and defend the rights, property, or safety of Verity Vault, our clients, or the public.
- Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, disclosure, alteration, or destruction. We regularly review our security procedures to consider new technologies and methods.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we retain client records for a period of seven years after the client relationship ends, in accordance with regulatory requirements.
Your Rights
Under data protection laws, you have certain rights regarding your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that any inaccurate or incomplete personal information we hold about you is corrected.
- Right to Erasure ( "Right to be Forgotten"): You have the right to request the deletion of your personal information under certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: You have the right to object to the processing of your personal information under certain circumstances, particularly for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
- Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK if you believe your data protection rights have been violated.
To exercise any of these rights, please contact us using the details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Verity Vault
147 Throgmorton Avenue, Floor 8
London, Greater London, EC2N 2EB
United Kingdom
+44 20 7946 0887